Uber opens up Paris travel database to help city planners

BRUSSELS (Reuters) – Uber [UBER.UL] said on Friday it would open up its trove of travel data in Paris to the public to help city officials and urban planners better understand transportation needs, as the company seeks to woo national authorities.

FILE PHOTO: The Uber logo is seen on mobile telephone in London, Britain, September 25, 2017. REUTERS/Hannah McKay

The U.S. ride-hailing app collects huge amounts of data from the billions of trips taken by customers which it uses to improve its services and has recently started to make it available for a number of cities including Washington D.C., Sydney and Boston.

“We get asked all the time ‘Is there any way you can share more data? We’d love to see where people are traveling in our city’,” Adam Gromis, who is responsible for environmental sustainability at Uber, told Reuters.

The service, called Uber Movement, shows how long it takes to make a journey between two points in a city at different times of the day.

Uber is making the data available via a free website which can be accessed by anyone with an Uber account, but it is aimed particularly at city planners. (movement.uber.com)

To respect users’ privacy, Uber Movement uses only aggregated anonymised data.

Uber, which launched in Paris in 2011, has had a rocky relationship with regulators across Europe who have accused it of flouting their traditional licensing rules.

Protests by taxi drivers against the smartphone app turned violent in 2015 when Paris cabbies overturned cars and burned tyres.

Uber has suffered a tumultuous few months that led to former CEO and co-founder Travis Kalanick being forced out after a series of boardroom controversies and regulatory battles in a number of U.S. states and around the world.

Uber’s new CEO Dara Khosrowshahi has struck a less confrontational approach than his predecessor – particularly in London where Uber is challenging a decision by the transport regulator to strip it of its operating license in the city.

“As a technology company we can play a role in helping cities make data-driven decisions for the benefit of the environment and its citizens,” Alexandre Droulers, Uber’s general manager for new mobility in western Europe, said.

Transport planning usually relies on expensive household travel surveys which are conducted on average every 10 years in the Paris region, making Uber’s data a lot more up to date.

Reporting by Julia Fioretti; Editing by Adrian Croft

Our Standards:The Thomson Reuters Trust Principles.

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Help Desk Software Provider iSupport Software Announces Version 14

Vancouver, Washington (PRWEB) December 03, 2014

In a continuing effort to add value to its collaborative support solution, Version 14 focuses on mySupport, the world’s first end user support tool that enables end users to design their own custom support portals. End users can use drag-and-drop components to tailor their experience and include reports, training calendars with online signup functions, external web content such as Twitter feeds and YouTube videos, incident submission and update functionality, and more. A redesigned configuration interface with the same drag-and-drop component technology enables administrators to design multi-tabbed support portals. mySupport enables companies to build themed support portals for all types of users including information technology, human resources, and facilities management.

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Multiple layouts for incidents, enabling a single installation to work for many different departments which lowers the cost for all
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Numerous UI enhancements to global search, the view builder, discussion databases, desktop components, and more
Support representative security and role-based permission enhancements
Expanded chat and awareness functionality

“With every new release we look for a blend of features that moves the industry forward and adds value for our existing customer base,” commented Daren Nelson, Founder & CEO of iSupport Software. “This release provides end users the ability to customize their support environment like never before. Additionally, our existing customers can move beyond IT and leverage iSupport and mySupport in areas such as human resources and facilities management. I could not be more pleased with the depth and breadth of the features we are bringing to the market.”

About iSupport

The iSupport technology platform is a fully customizable help desk and customer service solution that provides a robust set of tools for incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, mobile clients for iOS, Android, Blackberry and WAP-enabled phones, security and administration, ITIL-based problem and change management functionality, social media support, and much more. It is available as an on-premise solution or as a cloud (hosted) solution. Companies have also been successful in deploying iSupport for supporting human resources, product development, and facilities management. iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world.

For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.

iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.