It does not matter whether you lease a dedicated server or a typical web hosting plan, having a solution that comes equipped with excellent support is an absolute must. From basic customer service endeavors to more complex technical issues, you need a host that can come through in the clutch to deliver top-notch support.
This article will explain why support is so critical and give you a few key factors to consider when evaluating service.
Response Times. When your website goes offline, you want help fast. One way to rate the level of support your host gives you is to see how long it takes them to respond to your initial inquiry whether you make it by email, phone, or support ticket.
If you can get in touch with the support team directly, evaluate how long it takes to get someone on the phone. Some companies have incredibly long wait times so this is definitely something you want to take into consideration before making a commitment. Depending on the nature of the problem, a support staff that leaves waiting on the phone for ten or twenty minutes could be like having no help at all.
Take The Support Staff On A Test Run. Test the support staff before you sign up with a particular web host. Contact them through the recommended channels whether it is by email, phone, or help desk and see how quickly your questions are answered. You can even ask them basic questions you already know the answers to so you can test their technical knowledge.
Ask them basic questions before closing the sale and that way you can test the effectiveness, competency, and friendliness of the support staff. This will give you an indication of how you will be treated in the future should the need ever arise or if you have problems with your web site. Of course, things can always change but a good first impression can go a long way in helping you select a host for your sites.
Peace of Mind. Just because you sign up with a reliable hosting provider, doesn’t necessarily mean that you will enjoy a flawless service. Whether it is a power outage or a corrupt hard drive, anything can go wrong behind the scenes and for the most part, these problems are out of your hands.
When your site goes down, you want to know all you have to do is pick up the phone and a tech person will get to work on what is wrong and fix it as quickly as they can. If your web host can’t give you speedy support then you will run into all kinds of problems that can drive your visitors away and cost you money.
Anticipate Problems, Expect Great Support. If all of a sudden you begin to experience technical issues with a web hosting service, relax because you are not the first to hit such a road block. Problems occur quite frequently and can range from subtle annoyances to catastrophes that result in some downtime for your website.
It is impossible to find a web host that can deliver 100% trouble free service to you, but it should be easy enough to find one that can provide top-notch support and customer service. Web hosts depend upon you to keep their business alive so it only makes sense that they strive to keep you happy. If they do not, then it is time to move on and find a web hosting company that makes quality support its priority.
Founder and actual CEO, Ricardo d’Argence has been in the field for almost twenty years. Alojate.com is now one of the best hosting web providers in Mexico, offering a range of services for all business needs. Dedicated servers, Search Engine Optimization, factura electronica, hosting & registro de dominios.
